Privacy Policy

Last Updated: 12 August 2025

At blackdownit.co.uk, we are committed to safeguarding the privacy and personal data of our website visitors, clients, and users. This Privacy Policy outlines how we collect, use, disclose, process, and manage your personal data when you visit our website, www.dronografi.com, engage with our services, or interact with us. We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws. Our commitment to transparency ensures that your data is handled with care and respect.

Legal Disclaimer

The information provided in this Privacy Policy is for general guidance only and does not constitute legal advice. It is intended to explain how blackdownit.co.uk collects, uses, and protects your personal data but should not be relied upon as a substitute for professional legal advice tailored to your specific circumstances. We cannot anticipate every privacy policy need for your interactions with our business. We strongly recommend consulting a qualified legal professional to ensure compliance with applicable laws and to create a Privacy Policy that meets your specific requirements. blackdownit.co.uk is not liable for any actions taken based solely on this document.

1. Who We Are

blackdownit.co.uk is a UK-based business providing professional consultancy services . Our registered address is Blackdown IT Limited, 1 Church Barton, Culmhead, Taunton, TA3 7EQ, England. For data protection queries, contact us via our contact form at the footer of each page or email eugenio@blackdownit.co.uk.

2. Information We Collect

We collect the following types of personal data when you interact with blackdownit.co.uk or our services:

Contact Information: Name, email address, phone number, company name, and any other details you provide when submitting a contact form, requesting a quote, or enquiring about our services.
Website Usage Data: Non-personal data collected via cookies and analytics tools, including IP address, browser type, device information, pages visited, and time spent on our site.
Service Interaction Data: Information about your interactions with our services (e.g., project details, service preferences) provided during consultations or service delivery.
Marketing Preferences: Data related to your consent for receiving newsletters, updates, or promotional materials.

3. How We Collect Your Data

We collect personal data through the following methods:

Directly from You: When you complete our contact form, request a quote, sign up for newsletters, or communicate with us via email, phone, or in-person consultations.
Automatically via Website Technologies: Through cookies, analytics tools (e.g., Google Analytics, Wix Analytics), and tracking pixels that monitor website usage and performance.
From Clients: When you provide project-related information (e.g., business requirements) during service delivery or consultations.
Publicly Available Sources: We may collect publicly available data (e.g., business contact details from LinkedIn or company websites) to enhance our services, with your consent.

4. Why We Collect Your Data

We collect and process personal data for the following purposes:

To Provide Services: To respond to enquiries, provide quotes, and deliver professional services (e.g., consultancy, IT solutions) tailored to your needs.
To Improve Our Website: To analyse website usage and optimize content, ensuring a seamless user experience for visitors exploring our services.
To Communicate: To send you updates, project proposals, or responses to your enquiries, with your consent.
To Market Our Services: To share information about our services, events, or promotions, only where you have opted in to receive such communications.
To Comply with Legal Obligations: To meet requirements under UK GDPR, Data Protection Act 2018, and other applicable laws.

5. Legal Basis for Processing

We process personal data under the following legal bases, as per UK GDPR:

Consent: When you provide explicit consent (e.g., submitting a contact form or opting into marketing emails).
Contract: To fulfill our obligations when providing services (e.g., delivering a consultancy project).
Legitimate Interests: For website analytics and improving user experience, where our interests do not override your rights.
Legal Obligation: To comply with UK data protection laws or other regulatory requirements.

6. Sharing Your Data with Third Parties

We may share your personal data with trusted third parties under the following circumstances:

Service Providers: We use third-party services (e.g., Wix for website hosting, Google Analytics for usage tracking, email marketing platforms like Mailchimp) to operate our website and deliver services. These providers are contractually obligated to protect your data and comply with UK GDPR.
Business Partners: For collaborative projects, we may share relevant data (e.g., project details) with partners, with your consent.
Legal Requirements: We may disclose data if required by law, such as to comply with a court order or regulatory request. We do not sell, trade, or otherwise transfer your personal data to third parties for marketing purposes without your explicit consent.

7. Your Rights Under UK GDPR

As a visitor or client, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Restrict processing of your data in certain circumstances.
Portability: Receive your data in a structured, commonly used format.
Object: Object to processing based on legitimate interests or for marketing purposes.
Withdraw Consent: Withdraw consent at any time, where processing relies on consent. To exercise these rights, contact us via our Contact page or at [Insert Contact Email]. We will respond within one month, as required by UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary:

Contact Information: Retained for 2 years after your last interaction, unless you request deletion or we need it for ongoing services.
Website Usage Data: Retained for 12 months for analytics purposes, then anonymized.
Service Interaction Data: Retained for 5 years to support service delivery and follow-up, unless otherwise agreed. We securely delete data when it is no longer needed, in line with UK GDPR requirements.

9. Minors’ Data

www.dronografi.com is not intended for individuals under 16 years old. We do not knowingly collect personal data from minors. If we become aware that a minor’s data has been collected, we will delete it immediately. If you believe we have collected data from a minor, please contact us at eugenio@blackdownit.co.uk.

10. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics, Wix Analytics) to enhance your experience on blackdownit.co.uk. Cookies collect non-personal data, such as:

Pages visited (e.g., service pages, case studies).
Device and browser information.
Time spent on the site. You can manage cookie preferences through your browser settings or our website’s cookie consent banner. For more details, see our Cookie Policy.

11. Data Security

We implement robust measures to protect your data, including:

Encryption: Secure data transmission via HTTPS and SSL.
Access Controls: Restricted access to personal data for authorized personnel only.
Third-Party Compliance: Ensuring our service providers (e.g., Wix, Google) meet UK GDPR standards. In the unlikely event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours, as required by UK GDPR.

12. International Data Transfers

As a UK-based business, most of our data processing occurs within the UK. If we transfer data outside the UK (e.g., to third-party providers like Google Analytics), we ensure compliance with UK GDPR through Standard Contractual Clauses or other safeguards to protect your data.

13. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms, partner websites). We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on www.blackdownit.co.uk with the “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or wish to exercise your data protection rights, please contact us:

Via Website: Use the Contact form on blackdownit.co.uk.
Email: eugenio@blackdownit.co.uk.
Post: Blackdown IT Limited, 1 Church Barton, Culmhead, Taunton, TA3 7EQ, England. You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk